Why Trinidad Wiseman?

We know Atlassian!

We are sertified

We are officially authorized Atlassian Experts since 2008 with many active customers.

We do it all

Need help designing and building that killer intranet on Confluence? Want to customize JIRA Service Desk to service 10 000 users? Use Atlassian products to manage a huge portfolio of projects?
We have done it all.

Great Price

Through us you can buy and get support for all Atlassian licenses and plugins at great prices!

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We have passed Atlassian Experts Authorized Training Partners test.

 

Trinidad Consulting victory

Customers trust us –
in 2010-2016, our revenue for Atlassian, together with our UX & analysis services , has grown over 9 times to 2.4 MEUR, enough to get Trinidad Consulting noticed in the list of Estonia’s less than 1% fastest growing companies from 2012-2016.

Everybody is welcome – from small start-ups to government institutions and large organizations. No project is too complicated or too simple.

Transparent processes

Get the most out of your investment into Atlassian products

Expert consultation to get to know your requirements and select products that suit your team

Install and configure so you can use your licenses right away

Organize necessary trainings to make your team more comfortable with Atlassian tools

Custom development to adjust Atlassian products to your teams needs

License management -ordering, maintaining, and renewing your licenses

Install and configure so you can use your licenses right away

Custom development to adjust Atlassian products to your teams needs

Our clients

Testimonials

See what our customers say about us

BigBank

Maarit Cimolonskas

Employee Experience Manager

Task from the client:
Make the current intranet user-friendly so that everything would be easy to find. Right now the employees struggle to find necessary information and don’t really want to use it. The information architecture, design and search engine are all in need of updates.

The work flow:
We started the project by gathering information, conducting a survey to understand how the employees currently use the intranet and what their main needs and problems are. Based on this information we put together personas – descriptions of the main users – that helped us map the users’ journeys and needs. At the same time we started tidying up the navigation schema using digital card sorting tools. We reduced the 600 existing navigation points down to 100 from which we created the new navigation model that was tested with nearly 80 employees. Using the user journey map and the new navigation model we created several intranet prototypes that we also tested on the employees. The prototype was created in cooperation with Confluence developers who helped us configure it according to the platform’s constraints and possibilities.

Based on the final prototype we started to develop the desired functionalities based on Confluence, keeping in mind that the source code cannot be changed.

The result:
The project resulted in an easily navigable and manageable intranet that accommodates all the necessary study materials, work files and operative information.

Describe your experience – how was it to work with us?
Prototyping the intranet gave us a chance to calmly think through all the steps, test it on our employees and ensure that we were creating exactly the kind of platform that the employees needed and actually wanted to use. For me, working with Trinidad Wiseman was like working together with good friends – the communication was honest, friendly and transparent.

What changed as a result of this project?
With the help from Trinidad Wiseman we now have an intranet that holds all the essential information in one place and is easy to navigate. Over 300 Big bank employees participated in the project and the testing of the intranet. As a result, presentations and other files are not sent through e-mail anymore but are uploaded to the intranet – this way everything is right at hand, right on time. We no longer have to worry about important information or materials being stuck in an employee’s mailbox because everything is done on the intranet.

SMIT

Andrus Voolaine

IT and Development Centre, Ministry of the Interior

Task from the client:
The administration tool that we have been using since 2014 is hopelessly outdated. It needs updates, but its additional development would be difficult and expensive. Our goal is to test the new tool JIRA Service Desk as Proof-Of-Concept and develop a working application within a year. The estimated number of end users is about 10 000 and there are slightly over 250 helpdesk workers including various managers.

The result:
As a result, we installed the new JIRA Service Desk tool which is much more user-friendly and comfortable than the old one, and significantly easier to configure. The client was able to implement all the new processes that support the institution’s daily operations.

Describe your experience – how was it to work with us?
In 2014 we had just formed an agile team in SMIT. I felt like we were a team with Trinidad Wiseman – we were focused on the solutions and the collaboration. Our communication was always fully honest. It was a pleasant and educative experience during which we all learned something from each other. I would like to give a special thanks to Ignite developers for their devotion.

What changed as a result of this project?
The tool that we developed (mostly based on JIRA Service Desk) became a much better and user-friendlier solution than the old one. Through this we could effectively implement all the new processes that support our institution’s daily operations.

Team

Our specialists work with you through all the project stages.

Ander Tenno
Ander Tenno
CEO Trinidad Wiseman

He is an expert in project management and process improvement. Before Trinidad Wiseman he worked as a development and production manager at Tieto Estonia.

Ander handles licenses, sales, and marketing. He also helps with tuning the products for agile software development.

Alan Altermann
Alan Altermann
Consultant, Partner

 

Alan has 13 years of IT know-how. 9 of these he has worked as a system analyst. His main expertise includes business process mapping, system analysis, and project supervision.

Alan is an expert of figuring out the customer requirements and matching them to Atlassian products.

Kaur Klaamann
Kaur Klaamann
Consultant, Authorized instructor

 

Kaur has worked with IT systems for the last 15 years – rocking Network Security, Systems Management and Analysis. He delivers out-of-the-box thinking for tailored IT solutions.

Kaur takes care of installation, configuration and trainings, and oversees custom development projects.

 

Are you ready to take your team’s productivity to the next level?